Terms and Conditions

RATES

All the rates are expressed in US dollars and are subject to change with no previous notice. The rate of the tours and programs is per person upon a double occupation basis, unless different conditions are specified. The rates expressed on the hotels lists are per room.

PROGRAMS

All the programs are carefully planned, however, due to operational reasons, it may be necessary to change the order of the different activities or the route specified in the itinerary. These changes are not usual to happen, nonetheless, the itinerary should be considered as a basic guide of the program.

FLIGHT TICKETS

Flight tickets prices go according to availability and can be changed without previous notice until they have been issued. Service fee is included. The flight schedules and flight numbers can be changed on behalf of the airline company. Certain restrictions are applied, for instance, lost tickets cannot be refunded and they go under restrictions imposed by the airline company.

HIRED TOURS

Cancels and Refunds - All cancels and refunds shall be sent on a written document which must include the most important information, so that they can be addressed immediately.
If a cancel is received within 30 days before the arrival in Peru or the beginning of the hired service, the total payment will be refunded.

This does not include the administrative expenses.
If a cancel is received within 29 to 16 days before the arrival in Peru or the beginning of the hired service, the refund will suffer a penalty of the 50% of the contracted price.

NO refund will be given if the cancel is received within 15 days before the arrival in Peru or the beginning of the hired service. If there is a last-minute purchase of a tour, and it is afterwards cancelled, it will NOT be refunded.
The no presence of (a) passenger(s) will give place to the total loss of the hired service and NO refund will be given.
Likewise, if the hired services are cancelled during the tour itself, NO refund will be given.
Certain services might be interrupted or even cancelled due to weather conditions acts or disturbances. These are out of the control of hotels, airlines, service suppliers, Cusco Hope Tour Operator or its partners  NO refund will be given as a result of them since such interruptions and cancels go beyond our control.

RESPONSABILITY

In all the arrangements of travel, Cusco Hope Tour Operador, acts on behalf of its clients organizing on their names, the means of transport, accommodation, and other requested tourist services. Hence we do not take any responsibility in case of accidents, delays or interferences to the tour, which are out of our reach; especially regarding programs and schedules. This shall be considered of great importance.

In the same way, our company does not take any responsibility due to illnesses, physical or mental impediments which may disturb the health or integrity of the passenger(s) or others during the tour or when our services are being provided. In the light of this, our company will not recognize any claim or refund due to the concepts mentioned above. This includes the cases which in normal conditions do not show any problem.

Thus, we require to be informed, before our services are hired, of any restrictions mentioned above in order to make the suitable decisions to ensure the quality of our services.

INKA TRAIL CANCELLATION & REINBURSEMENT POLICIES

(1) The trek deposit must be paid prior to the date shown on the trek confirmation email. Clients must email Cusco Hope  to confirm that they have paid the deposit. Failure to pay the deposit and/or inform us of the deposit payment details before this date will result in automatic trek cancellation.
(2) The trek balance must be paid in the Cusco Hope office prior to 8pm, at least 2 days prior to trek departure. Failure to pay the trek balance prior to this time will result in trek cancellation.
(3) The trek cancellations made after payment of trek deposit of US$ 150.00 per person and after the payment of balance, prior the trek departure : No cash refund. However we will give to your Inca Trail and Machu Picchu entrance ticket and your return train ticket from Aguas Calientes to Cusco. Please note that the client will be responsible for changing the dates of any of these tickets (if necessary) and any costs associated with such changes.
(4)  If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted.

CHOQUEQUIRAO AND SALkANTAY TREKKING ROUTES CANCELLATION & REINBURSEMENT POLICIES

• If a cancellation is made 30 days or more prior to the beginning of the trekking route, the penalty will be 10% of the total amount.
• If a cancellation is made 16 days or more prior to the beginning of the trekking route, the penalty will be 20% of the total amount.
• If a cancellation is made 15 days prior to, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
• If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted.